A: Absolutely! We gladly provide client references upon request. After each event, we ask our client to complete an evaluation form. We take all of these evaluations very seriously. All are kept on file and discussed at our regular staff meetings. All are used to constantly perfect the quality of our food and our services. Of course, we would greatly appreciate your evaluation and reference once your event has been completed.
A: We require a deposit of 50% of the approved total budget for your event upon signing the Divine Events service contract. However, your deposit alone constitutes a contractual agreement to retain our services. Your deposit enables us to secure the venue for the date of your event and begin event production. The balance of payment is required 14 days prior to the event date. Please note: The availability of an unsecured venue can change at any time. We recommend sufficient advance planning to secure your venue, especially for picnics and holiday parties.
A: We accept personal and company checks, as well as all major credit cards. However, a 3% credit card fee is added to all American Express payments.
A: Each event includes up to 3 hours serving time (a longer serving time will incur hourly overtime charges), buffet tables with standard cloth linens in standard colors, all necessary serving pieces and utensils, and complete set up, clean up and tear down services. Your approved Divine Events proposal will specify all other deliverables that we will provide. It will also specify anything we will not provide. Please read and understand your proposal thoroughly prior to signing.
A: Your contract includes a 22% service charge to cover our liability insurance, delivery fees, fuel costs, and operating expenses. However, if you feel you’ve received excellent service, tips may be given directly to our service team at your discretion.
A: Your guaranteed guest count is the number of attendees you plan to feed at your event. This determines the amount of food we provide. We prepare food for 5% more than your stated number of guests. We urge you to estimate as accurately as possible.
A: You must submit you guaranteed guest count 14 days prior to you event. However, you can increase your guest count, until 7 days before your event, provided sufficient food can be ordered. For example, seafood may need to be ordered well in advance of your event. We will consider a decrease your guest count on a case-by-case basis. However, decreasing your count may increase your per person price.
A: We confirm your actual guest count at the event. If it exceeds your guaranteed guest count, we charge a “per person” fee plus a 25% per person surcharge regardless of food availability. If there is not enough food for the actual number of guests, it is possible we can prepare more. However, many times this is not possible.
A: For events in most private and public indoor venues, your Event Manager keeps a head count throughout the event. For events in very large indoor venues or outdoor locations, we use wristbands or tickets to confirm the guest count.
A: Yes. Our quoted prices are based on your guaranteed guest count, the date and time of your event, and the market costs of the food you order at the time of the quote. Once we submit our quote, any alteration of the guest count, event day and time, and/or market conditions will require an updated quote with revised pricing. All quotes and proposals expire after 30 days.
A: At least two weeks prior to your event, our Catering Director or your assigned Event Manager will contact you to set up a tour of your venue. During this inspection, please make sure we answer all questions and address all concerns you may have about the venue and/or the staging of your event. Also, at that time, we will confirm when we will arrive at the venue to set up your event.
A: All Divine Events food servers are required to have valid health cards and professional training in food handling and service. All bartenders are additionally required to have valid TAM and Sheriff’s cards. All warehouse and set-up staff have completed requisite safety and equipment operation training.
A: The formal Divine Events staff uniform is a black shirt and slacks with our signature green tie. For barbecues and casual affairs, our staff wears khaki or black pants, blue jeans or shorts and our Divine Events t-shirts or polo shirts.
A: Yes. However, any food you bring must be kept separate from the food we provide and must be clearly marked that it has been provided by you or your guests. Please note: Under Clark County Health District Regulations, our staff is not permitted to handle your food in any way. If you bring your own food, make sure you have assigned guests or helpers to handle and maintain it.
A: Yes. If you provide alcoholic beverages, you will be required to secure a special liquor permit for your event. Our liquor license and liability insurance will not cover alcoholic beverage you provide. Bartending? If you provide non-alcoholic beverages, as well as ice, tubs, cups, etc., make sure you have assigned guests or helpers to maintain your set up.
A: No. Under Clark County Health District Regulations, we are not permitted to give you any leftover food.